FAQs

HOW DO I PLACE MY ORDER?

It’s simple! Just select your preferred charm style from the product page, click the “Add To Cart” button, and follow the easy checkout steps to complete your order.

We’ll carefully prepare your handmade charm and notify you once it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders from our store typically ship within 5 to 10 business days. For international orders, shipping may take an additional 1 to 2 weeks, depending on the destination.

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers usually take 1-2 days to become active in the shipping carrier’s system. Occasionally, there may be a delay or issue with the carrier. If your tracking number isn’t working after a couple of days, please reach out to the shipping carrier for further assistance.

I NEED HELP WITH A LATE ORDER.

If your order hasn’t arrived within the expected time frame of 10 business days for domestic orders or 20 business days for international orders, please contact us so we can provide support and track down your package.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard, and Paypal for your convenience.

When will my card be charged?

Your card will be charged immediately after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We take your privacy and security seriously. At Jadesoa Store, we adhere to the highest industry standards to protect your personal information during checkout.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is the standard for secure online payments. Rest assured, your credit card details are only used to complete the transaction and are never stored after your purchase.