Refund and Returns Policy
If you receive a defective item, please contact us at [email protected] within 14 days of receiving the product. We will refund or reprint your order in the following cases:
- The product is flawed.
- Incorrect design compared to what was displayed on our website.
- Wrong product type or size.
How to Request a Refund:
- Report the issue within 14 days of receiving the item.
- Provide your order/invoice ID.
- Attach a picture of the incorrect or damaged item (if applicable).
Once reviewed, refunds are processed within 1-3 business days. Approved refunds are expected to arrive in 2-3 business days.
Returns:
No need to return defective or incorrect items. A refund will be processed immediately upon approval.
Non-Refundable Cases:
- The order did not arrive due to incorrect shipping details or failure to collect.
- Delays caused by customs or natural disasters.
- The item matches the description provided on the site.
Order Cancellations:
You may cancel your order within 24 hours. A 10% management fee will be deducted. After 24 hours, the item is in production, and cancellations are not possible.
Refund Timeframes:
- PayPal: 48 hours
- Credit Card: 10-14 business days (depending on your bank)
Exchanges:
Exchanges are only offered for incorrect size items sent by our mistake or for print-related issues. Please contact us before sending any items back.
Late or Missing Refunds:
If your refund hasn’t arrived, follow these steps:
- Check your bank or card account.
- Contact your credit card company or bank for further processing details.
- If you still haven’t received your refund, contact us at [email protected].